Terms and Conditions

Cookies - We love cookies for snack or with a tea. Here at the website we do NOT use them

Bank information - We do NOT collect any of your bank information. We contract hire takepayments.com to do it for us. Please visit their website to find out more on the following link:   https://www.takepayments.com/terms-and-conditions/

Governing Law - Czech House Ltd ( Company number 11620777   VAT  GB306913903 ) is based and operate in United Kingdom. In a case of dispute we will be acting according to UK law.

Damage of product - In rare cases you may receive damaged item 

Returns and Refunds Policy - Please when you receive your order be very CAREFUL when opening the package. Keep in mind it is Glass Made, Through the years we developed safe way of shipping fragile items. Unfortunately we do NOT have control over the delivery companies. Let us know immediately if there is any damage to your order. Ideally you may take a picture of it . Contact us within 1 - 2 days from the delivery time.

We may issue a full or partial refund for the cost of the order. We will not issue a refund for shipping and handling